Cancellation Policy

You may cancel free of charge if you cancel more than 24 hours before the scheduled trip start time. The refund goes to your original payment method.

If you cancel within 24 hours of your scheduled trip start time, we keep two things:

• A cancellation fee: one day’s rental rate for trips longer than 2 days, or half a day’s rental rate for trips of 2 days or shorter, plus the sales tax on that fee.
• The trip fee. It is not refunded on a late cancellation.

The rest of the trip price, and the sales tax on it, is refunded to your original payment method. Bonzah protection follows section 8.

Whenever your trip starts, you may cancel within 1 hour of making your booking for a full refund.

If you do not pick up the car and do not cancel, you are a “no-show” and no refund will be issued. Please cancel if you cannot make your trip.

If you return the car early, you may get a partial refund for unused days, minus any applicable fees. Early-return refunds are processed after you return the car and the host finishes the inspection. The final amount may be adjusted for fuel, tolls, cleaning or other charges found at inspection.

You can change your trip from “My Trips”:

• Extensions: approved if the car is available. The extra days are priced like a new trip of that length, at the car’s price on the day you extend: an extension of 7 days or more can get the weekly rate (30 days or more, the monthly rate) on its own. Your original trip’s weekly or monthly rate does not carry over to the extra days, and the days you already booked keep the price you paid.
• Shortening (early return): you are charged for the days used. Unused days are refunded at the price you paid for those days (booked days at your booking’s price, extra days at the extension’s price), never more than you paid. Refunds for unused days follow section 5. An early return never adds a charge, even if the shorter trip prices higher.
• Date and time changes: approved if the car is available. Before the trip starts you can change pickup and return; after it starts, only the return.

If a host cancels your booking, you receive a full refund automatically.

Bonzah insurance is a separate policy with its own cancellation rules. If your policy has not been issued yet when you cancel, the premium is refunded with your trip. Once a policy has been issued, the premium is refunded only if Bonzah cancels the policy and credits it back under its rules; otherwise it is not refundable. Changes to your trip dates may change your premium. Early returns do not refund the premium.

Cancellation and extension refunds are sent right away; early-return refunds after the host’s inspection. Your bank usually shows a refund within 5-10 business days.

1. Log in to your account.
2. Go to “My Trips”.
3. Open the booking you want to cancel.
4. Click “Cancel Trip” and confirm.

We email you when the cancellation is processed.

Questions? Contact us at support@kapicars.com