Terms of Service

These Terms of Service (“Terms”) are an agreement between you and KAPI LLC, a Massachusetts limited liability company that operates Kapi Cars (“Kapi Cars”, “we”, “us”), Somerville, MA. They cover your use of our website and services.

When you book a trip, you also enter into a Rental Agreement with the host of that car. The host is named on the car page, at checkout and on your Rental Agreement. At launch, the host of every car is Riddhi Rides LLC. Kapi Cars is not a party to the Rental Agreement, except for the parts these Terms give us (collecting payment, support, and the damage-claim process).

Kapi Cars is a marketplace where rental companies list their cars. We do not own, rent, operate or control any car listed on Kapi Cars, and we do not set hosts’ prices. Hosts decide their prices, availability, rules, pickup and keys. We provide the listings, take payment on the host’s behalf through our payment processor (Stripe) and pay the host, verify guests, provide support and run the damage-claim process in section 9.

Hosts must apply and be approved by us before they can list a car. We review each host, including the insurance it carries on its cars.

For hosts: payouts and cancellations

We pay hosts their trip earnings about 3 days after the trip ends. When a guest cancels late and pays a cancellation fee under the Cancellation Policy, the host receives 90% of that fee; Kapi Cars keeps the other 10% plus the trip fee. When a guest cancels within the free cancellation period, the guest is refunded in full, including the trip fee, and the host receives no payout for that booking.

• To book as a guest you must be at least 21 years old and hold a valid driver’s license.
• Hosts must be at least 18 years old, have legal authority to rent the car, and be approved by us.
• Give us true, current information (name, date of birth, phone, license and address) and keep it up to date. Keep your password private; you are responsible for activity on your account.
• Before your first trip we verify your age, phone number and driver’s license. A booking may stay pending until your license is reviewed.

When you book, you accept the host’s Rental Agreement shown at checkout, these Terms and the Cancellation Policy. Trips that start in California also include the California Addendum in the Rental Agreement. Every Rental Agreement includes the Bonzah Insurance Addendum.

Only drivers named on the Rental Agreement may drive the car. Every driver must be at least 21 and hold a valid license. Your spouse or domestic partner may be added as a named driver at no extra charge (in California, a co-worker driving for a business purpose too). Contact support@kapicars.com to add a driver before they drive. You are responsible for anyone you let drive.

Trip price and trip fee

The price shown on search results and car pages already includes Kapi Cars’s trip fee, which is our charge for using the marketplace. At checkout we itemize it: trip price, trip fee, any insurance you buy through Bonzah, and taxes.

Taxes and government charges

Sales tax and any government surcharges for the place where the trip starts are added at checkout and shown before you pay.

Tolls

You pay every toll you incur, at cost. Cars may carry a toll transponder (E-ZPass in Massachusetts, FasTrak in California) or be billed by plate. Tolls often arrive weeks after a trip, so we may charge your card on file for tolls up to 90 days after your trip ends and send you the details. We do not add an admin fee to tolls. You can also pay tolls yourself directly with the toll agency (for example EZDriveMA or Bay Area FasTrak).

Tickets and violations

You pay parking tickets, camera tickets and other violations from your trip. We may pay them and charge your card on file, or transfer them to you as the driver, and send you a copy.

Listing fees

A host may set late-return, cleaning, smoking, fuel or charging, and extra-mileage fees. Each fee and its amount, including the per-mile rate and the mileage limit, is shown on the listing before you book. You only pay a listing fee if it applies to your trip.

Card on file

We keep your card on file. We do not hold or charge a security deposit at booking. We may later charge it only for: changes you request to your trip, tolls and tickets, the listing fees above, and damage claims decided under section 9.

Cancellations, early returns and trip changes follow the Cancellation Policy. If you cancel within the free cancellation period, you are refunded in full, including the trip fee. If you cancel late, the cancellation fee is shared between the host and Kapi Cars as described in section 2.

Kapi Cars and the host do not provide insurance to you. For every booking you must either buy Bonzah coverage at checkout or show proof of your own coverage. You need both collision coverage (damage to the car) and liability coverage (damage or injury to others). A credit card benefit can cover collision only. We review your proof before pickup. Any insurance the host carries on its car protects the host and is not offered to you, except where the law requires otherwise.

Bonzah coverage is sold by Pablow, Inc. dba Bonzah.com (“Bonzah”), the licensed broker of record, and issued by the insurer named when you buy. Kapi Cars is a referral partner. We are not the insurer, and we do not sell, solicit, negotiate or advise on insurance. Buying Bonzah is not required if you show your own coverage, and it may duplicate coverage you already have. Bonzah coverage is limited to drivers 21 and older who are named on the Rental Agreement, trips of 30 days or less, and eligible cars (see Bonzah’s excluded vehicles and FAQ). Claims under a Bonzah policy go to Bonzah and the insurer. See our Insurance page for details.

1. Report any accident, damage or theft to the host and to us right away, and to the police when the law requires it. Take photos of the car at pickup and return.
2. A host may file a damage claim within 7 days after your trip ends. The claim must include photos and an itemized estimate or invoice (parts, labor, towing, minus any discounts).
3. We email you the claim and its evidence. You have 7 days to respond: you can accept it, or dispute it and upload your own photos and documents.
4. We review both sides and decide. We tell you the decision and the reasons.
5. After the dispute window closes and we decide, we charge the approved amount to your card on file. If the charge fails, we send you an invoice. For trips that start in California, the amount is limited to the actual repair cost and the other charges California law allows (see the California Addendum in the Rental Agreement).
6. You may send a claim to your own insurer or to Bonzah if you bought coverage. You are not charged for ordinary wear and tear.

Disputing a charge: use our process, not a chargeback

If you disagree with a charge, use Kapi Cars’s dispute process instead of disputing the charge with your card issuer (a “chargeback”). Incidental charges such as tolls, tickets, fuel, cleaning or late fees are disputed with the host through Kapi Cars support; damage claims are disputed through the claim process above, and Kapi Cars decides. By using Kapi Cars, you agree not to file a chargeback for a charge you can dispute this way. If you file a chargeback, we may restrict your account, which means no new bookings and no trip extensions, until it is resolved, and any amount you still owe may be sent to a collections agency. Nothing in this section limits any right you have under federal or state law, including your rights under the Fair Credit Billing Act.

You agree not to:

• drive under the influence, race, or use a car for anything illegal;
• let anyone not named on the Rental Agreement drive;
• use a car for rideshare, delivery or other commercial work;
• smoke or vape in a car, tow with it, drive it off-road, or tamper with it;
• misuse the site, scrape it, or try to get around its security or our verification checks.

We may suspend accounts that break these Terms or put people or cars at risk.

You keep ownership of what you post (photos, messages, reviews). You let us use it to run and promote Kapi Cars. Nothing in these Terms stops you from posting an honest review, good or bad, or from talking to a government agency. We do not use gag or non-disparagement clauses.

If you believe content on Kapi Cars infringes your copyright, send a notice to our designated agent: KAPI LLC, Attn: Copyright Agent, Somerville, MA, legal@kapicars.com. Include: your contact details; the work you say is infringed; where the material is on our site; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for the owner; and your physical or electronic signature. We remove infringing material and close the accounts of repeat infringers.

The site is provided “as is”. Hosts, not Kapi Cars, are responsible for their cars. To the extent the law allows, KAPI LLC’s total liability to you for any claim about these Terms or our services is limited to the greater of (a) the fees you paid to Kapi Cars in the 12 months before the claim and (b) $100, and we are not liable for indirect or consequential losses. This limit does not apply to liability that the law does not allow to be limited, including for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence, and it does not limit any right you have under consumer protection or rental car laws.

To the extent the law allows, you agree to cover KAPI LLC’s reasonable costs, including legal fees, from third-party claims caused by your breach of these Terms or the Rental Agreement or your misuse of a car. This does not apply to claims caused by our own fault.

These Terms are governed by Massachusetts law, without regard to its conflict-of-law rules. This does not take away the protection of laws in the state where you live or where your trip starts that cannot be waived, including California’s rental car laws (Civil Code §1939.01 and following). You may bring a claim in small claims court or in a court where you live or where your trip started. We do not require arbitration, and we will not require a California renter to go to court outside the county where they live.

We may update these Terms. We will show the new effective date and version here and tell you about important changes by email or on the site before they apply to new bookings. A booking is governed by the Terms you accepted when you made it. If any part of these Terms is found invalid, the rest stays in effect. You agree we may send you notices electronically; trips starting in California may choose paper notices instead (see the California Addendum).

KAPI LLC, Somerville, MA. Email support@kapicars.com for support or legal@kapicars.com for legal questions. You can also reach us through our contact page.

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice. This service is provided by KAPI LLC (Kapi Cars), Somerville, MA, support@kapicars.com. Creating an account is free; the charges for a trip are shown before you book. To resolve a complaint about the service, or to get more information about it, contact us at support@kapicars.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.