How we keep every trip safe.

Before anyone books, we check four things, cheapest first, so nobody uploads a license only to find out they are too young:

1. 01Email — you confirm the address you sign up with.
2. 02Date of birth — you must be 21 or older to book.
3. 03Phone — we text a one-time code to confirm the number is yours.
4. 04Driver’s license — you enter the license details, then upload photos. A person on our team reviews it before your trip.

Until the license is approved, a booking shows as pending verification. If we cannot approve it, the booking is cancelled and fully refunded. A license must not expire before the trip ends.

Every host applies first. We review each application, including whether the host is a business or a private owner and what insurance they carry, before any car can be listed. Our first host is Riddhi Rides LLC, a local rental company.

Apply to host →

Every trip needs two kinds of coverage: collision (damage to the car) and liability (damage or injury to others). Kapi and the host do not provide insurance to guests. You choose one of two paths at checkout:

• Buy coverage from Bonzah. Sold by Pablow, Inc. dba Bonzah.com, a licensed broker. It is optional, for drivers 21 and older, on trips of 30 days or less.
• Use your own coverage. Upload proof of your policy. A credit card benefit can cover collision only, so you still need liability. We review your proof before pickup.

Compare insurance options →

If a host says a car was damaged on your trip, this is what happens:

1. 01The host files a claim within 7 days after the trip, with photos and an itemized estimate or invoice.
2. 02We email you the claim and all of its evidence.
3. 03You have 7 days to accept it, or dispute it and upload your own photos and documents.
4. 04Kapi reviews both sides and decides. Only an approved amount is charged to your card on file.

The best protection is your own photos. Take pictures of every side of the car, the interior, the fuel or charge level and the odometer at pickup and at return, and upload them from My Trips. In California, claims for cars from rental-company hosts are limited to the repair costs and fees state law allows.

Payments are processed by Stripe. Kapi never sees or stores your full card number. The price on search and car pages already includes our trip fee; checkout lists every charge on its own line before you pay. We do not hold a security deposit at booking.

Cancel more than 24 hours before the trip for a full refund, or within 1 hour of booking whenever the trip starts. Read the cancellation policy →

We collect what we need to verify drivers and run trips: your contact details, date of birth, driver’s license and payment details (held by Stripe). License photos are used to verify you and to resolve trip disputes. You can review and correct your details from your profile, and delete your account at any time. We keep the records the law requires for each past trip.

Read the privacy policy →

In an emergency, call 911 first. For an accident, damage, a safety concern or anything that feels wrong, email support@kapicars.com with your booking reference. A real person reads every message.